FAQ

Ordering & Payment - FAQs

Placing an order with The Purple Shop Cannabis is quick and easy:

  1. Head over to our website and create an account. Members enjoy exclusive deals and special offers.
  2. Browse our curated selection of premium cannabis products and trusted Canadian brands. Add your chosen items to your cart.
  3. At checkout, choose your preferred payment method — we accept Interac e-Transfer or cryptocurrency.
  4. Once your payment is received, you’ll get a confirmation email. Your package will be shipped via Canada Post and should arrive within 2–5 business days.

Yes, ordering from The Purple Shop Cannabis is completely safe and secure. We’ve built a trusted reputation by consistently delivering high-quality cannabis at competitive prices, with guaranteed delivery via Canada Post Xpresspost.

Our entire process — from sourcing premium products from reputable Canadian growers to discreet packaging and secure shipping — is designed to meet or exceed industry standards. Every order is processed with care, ensuring your privacy and satisfaction.

We operate with full transparency, offer 24/7 online access to our catalog, and provide reliable customer service. Whether you're a first-time shopper or a medical cannabis patient looking for dependable access, you can buy weed online with complete confidence at The Purple Shop.

We accept e-Transfers and cryptocurrency.

Orders with over a $149 subtotal qualify for free shipping, orders under that amount have a flat rate $20 shipping.

Once you’ve sent your Interac E-Transfer, your order status will remain “Processing” until the payment is successfully received and verified on our end.

No, we only ship to Canadian addresses.

Only customers over the age of 19 and living in Canada are able to order with us.

If your order hasn’t arrived within 48 hours of the expected delivery date, please reach out to us by email right away. We’ll promptly investigate the issue and take all necessary steps to ensure your package reaches you safely.

At The Purple Shop, we’re committed to providing premium-quality products to all our members. If you're dissatisfied with the quality of a product you’ve received, we’re here to help.

To ensure a smooth resolution, please send us the following details:

  • Your order number
  • The name of the product in question
  • A clear description of the quality issue
  • Any supporting images or videos of the product

Once we receive this information, our team will work quickly to address the issue. Please contact us within 7 business days of your delivery date, as we may not be able to resolve concerns submitted after that timeframe.

Due to the nature of cannabis products and Canadian regulations, all sales are final.