FAQ

Ordering & Payment - FAQs

Placing an order with The Purple Shop Cannabis is quick and easy:

  • Create an account on our website to access exclusive deals.
  • Browse our curated strains and add items to your cart.
  • At checkout, choose Interac e-Transfer or cryptocurrency.
  • After payment, you’ll receive confirmation and your order ships via Canada Post in 2–5 business days.

Yes, ordering from The Purple Shop Cannabis is completely safe and secure. We’ve built a trusted reputation by delivering high-quality cannabis at competitive prices, with guaranteed delivery via Canada Post Xpresspost.

Our entire process — from sourcing premium products from Canadian growers to discreet packaging and secure shipping — is designed to protect your privacy and satisfaction.

We accept Interac e-Transfers and cryptocurrency.

Orders over $149 ship free. Orders under that amount have a flat $20 shipping fee.

Your order will show as “Processing” until the payment is received and verified. Once confirmed, we’ll ship your package promptly.

No, we only ship to Canadian addresses.

Only customers over the age of 19 and living in Canada can order with us.

If your order hasn’t arrived within 48 hours of the expected delivery date, please email us immediately. We’ll investigate and ensure your package is delivered safely.

If you’re dissatisfied with a product, please contact us within 7 business days with:

  • Your order number
  • The product name
  • Description of the issue
  • Any supporting images or videos

Our team will work quickly to resolve the issue.

Due to Canadian regulations and the nature of cannabis, all sales are final.