Shipping Policy

At The Purple Shop, we are committed to providing fast, reliable, and discreet shipping so you can order with confidence every time.

Order Processing

Same-Day Shipping: Orders placed and paid for before 11:30 AM EST are processed and shipped the same business day.
Next-Day Shipping: Orders placed after 11:30 AM EST are processed and shipped the following business day.

Orders are processed Monday through Friday, excluding holidays.

Where We Ship

We currently ship Canada-wide only. All orders are dispatched from within Canada to ensure timely and secure delivery.

Shipping & Delivery Times

Delivery times vary depending on your location and the shipping carrier. Once your order ships, you will receive a confirmation email with tracking details so you can follow your package every step of the way.

Please note that delivery estimates are provided by the carrier and may be affected by weather, holidays, or high-volume periods.

Discreet & Secure Packaging

Your privacy is important to us. All orders are packaged securely and discreetly, with:

No visible branding
No indication of contents
Odour-Proof packaging where applicable

Your order arrives looking like a standard parcel.

Tracking, Delays & Support

Once shipped, tracking information is sent automatically via email.

While we aim to meet all delivery timelines, occasional delays can occur due to carrier issues or circumstances beyond our control. If you experience any problems with your shipment, our support team is here to help and will work with you to resolve the issue as quickly as possible.

Questions?

If you have any questions about shipping or delivery, please feel free to contact us before or after placing your order. We’re always happy to help.

Thank you for choosing The Purple Shop. We appreciate your trust and look forward to serving you.